Refund Policy — Premium Business Strategy

Our Commitment

Premium Business Strategy LLP ("PBS") operates on monthly rolling agreements with no lock-in contracts. We believe our work should earn your business every month — and our cancellation and refund policy reflects that confidence.

Monthly Retainer Fees

All PBS retainer fees are invoiced monthly in advance at the start of each billing period. Due to the nature of professional services — where planning, resource allocation, and delivery begin immediately upon commencement of a billing period — retainer fees are non-refundable once a billing period has commenced.

Cancellation

Clients may cancel at any time by providing written notice prior to the end of the current billing period.
Upon notice of cancellation, PBS will continue to deliver services for the remainder of the current billing period.
No further invoices will be raised after the final billing period.
There are no early termination fees or penalties of any kind.

Paid Advertising — Ad Spend

Ad spend on platforms such as Google Ads, Meta Ads, or LinkedIn Ads is paid directly by the Client to the platform and is entirely outside the scope of PBS fees. PBS has no visibility into or control over platform-side refunds. Please refer to the relevant platform's own refund policy for any ad credit or spend disputes.

Exceptions

In the event of a material failure by PBS to commence or deliver services within the agreed timeframe due to circumstances within our control, PBS will issue a pro-rated credit or refund for the undelivered portion of the billing period. This is assessed on a case-by-case basis.

Questions

If you have a billing query or believe a refund may be applicable, please reach out via our contact page and we will respond within 2 business days.